Tk99o Privacy Policy – How Your Data Is Collected and Kept Secure

This Privacy Policy applies to all users of the tk99o website and mobile app. It explains how tk99o collects, uses, and protects your personal data, and when it may be shared with third parties.

Tk99o is an international-standard platform built for the people of Bangladesh. We believe transparency is the foundation of trust — which is why this policy is written in plain, straightforward Bengali rather than legal jargon, so you can truly understand what happens with your data.

Tk99o collects two types of information—what you provide directly, and what is generated automatically as you use the site.

What You Provide Directly

• Personal identity: Full name, date of birth, and national ID number (for KYC verification).
• Contact Information: Mobile number and email address — required for registration and communication.
• Address: District and division details may be collected for large withdrawals or when required by licensing obligations.
• Payment details: bKash or Nagad number. For card payments, only the last 4 digits are stored — your full card number is never saved.

What Is Collected Automatically

Tk99o uses your information only for specific, legitimate purposes. Below is a detailed breakdown of what we do with your data.

• Account Management: Creating your profile, verifying logins, and keeping your account secure.
• Payment Processing: Processing deposits and withdrawals and maintaining a record of transaction history.
• Customer Support: To resolve your issues and maintain a record of previous interactions.
• Promotions & Bonuses: Tailoring offers to your eligibility and preventing bonus abuse.
• Security & Fraud Prevention: Detecting suspicious activity and complying with anti-money laundering regulations.
• Service Improvement: Analyzing your usage patterns to improve the overall platform experience.
• Legal obligations: Compliance with licensing authorities and international gaming regulations.

Please note: tk99o does not use your information to advertise third-party products to you. Emails or SMS messages may be sent for tk99o's own promotions—but you can opt out of these notifications at any time.

Tk99o does not sell, rent, or exchange your information. However, in certain situations, limited data must be shared with trusted partners in order to deliver our services.

• Payment providers: Only the information necessary to process transactions is shared with bKash, Nagad, and partner banks.
• Game Providers: When you play games by Pragmatic Play or NetEnt, they may access data from your gaming session — but not your personal identity.
• Regulatory Authority: Certain information may be required to be disclosed to auditors under licensing obligations or legal directives.
• KYC Verification Service: An internationally recognized KYC provider is used for identity verification—they are GDPR compliant.

Tk99o uses industry-leading technology to protect your data. Multiple layers of security are in place to ensure your information never reaches unauthorized hands.

• 256-bit SSL/TLS Encryption: All data transfers on the website and app are encrypted. You'll see the 🔒 icon in your browser's address bar.
• Encrypted Storage: All sensitive data stored on our systems (such as passwords and NID) is kept in encrypted form—even tk99o staff cannot read it.
• Firewall & DDoS Protection: Servers are protected by advanced firewalls with measures in place to guard against DDoS attacks.
• Access Control: Only authorized staff can access specific data, and every instance of access is logged.
• Regular security audits: Third-party security experts regularly audit tk99o's systems.
• Data Breach Protocol: In the event of a data breach, affected users will be notified within 72 hours.

Cookies are small files stored in your browser. tk99o uses cookies to enhance your experience on the site and remember your preferences. tk99o uses four types of cookies.

Optional cookies can be turned off at any time from the Settings page. You can also clear all cookies from your browser, though some features may not work properly afterward.

Tk99o does not retain information longer than necessary. Separate retention periods are defined for different types of data.

• While your account is active: Your profile, transaction history, and gaming logs are retained for as long as your account remains active.
• After account closure: Financial transaction records are typically retained for 5 years due to legal obligations under anti-money laundering laws.
• KYC documents: Identity verification copies are retained for a specified period in accordance with regulatory requirements.
• Cookies & Session Data: Session cookies are deleted as soon as you close your browser. Persistent cookies are stored for a maximum of 12 months.
• Support Conversations: Customer service chat records are kept for 2 years, as they may be needed for dispute resolution.

You have a number of rights over your personal data on tk99o. These are your legal rights, and tk99o honors every one of them.

Tk99o strictly does not serve anyone under the age of 18. Age is verified during registration, and NID may be requested in cases of suspicion.

If we discover that a minor's data has been collected inadvertently, that account and all associated data will be deleted immediately. If you believe your child is using tk99o, please contact support@tk99o.click — we will take prompt action.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch using the details below.

• Email: support@tk99o.click – For privacy-related requests, use the subject line "Privacy Request".
• Live Chat: Click the chat icon in the bottom-right corner of the site — Bengali support is available 24/7.
• Response Time: 24 hours for general inquiries; up to 30 days for formal data requests.

This Privacy Policy may be updated from time to time. For any significant changes, you will be notified in advance at your registered email address. The latest version will always be available on this page.